Better access to services part of redesigned Burlington City Hall

Paying bills, registering for programs, picking up licenses or just seeking information should be a little easier now that the first-floor renovations at Burlington City Hall have been completed.

The open main floor in City Hall now provides easy access to customer service counters for Service Burlington and Building, Renovating and Licensing. With the new layout, customers can obtain all the information they need from the service counters in one place without having to travel between floors. Other features of the completed City Hall modernization project include:

• a new 40-foot bridge across the opening of the Atrium with glass railings
• a wider entrance from Locust St. with sliding doors for improved accessibility
• a light-filled lobby featuring a larger, furnished customer area that can double as a space for City events as required
• customer service counters with adjustable height, for improved accessibility

The renovation work was carried out through grants obtained from both the provincial and federal governments and is the first major upgrade to City Hall since 1985.

The first-floor renovation is the first step in the ongoing redesign of City Hall. The renewal of Civic Square in 2025 is expected to bring further improvements to City Hall’s front entrance and façade.